We are continuing to closely monitor the evolving effects of Covid-19 on our community and work force.
Although our offices are closed to the public with drive-through window traffic only, day to day operations continue. Our priority is ensuring the reliability of members’ electric service.
We are taking steps to support business continuity and preparing for the possibility that some employees may be required to work remotely. Essential personnel such as line crews and customer service representatives will remain available, and we are working to safeguard their health and safety.
As of March 16, LEC suspended disconnection of electric service for non-payment, so that members experiencing financial hardship due to loss of income have more time to pay.
We will continue to read meters and send bills.
Fortunately, the more moderate temperatures of spring have historically led to reduced energy use.
Members are encouraged to make payments as they are able to avoid accumulating an excessive amount due.
When the suspension of disconnection for non-payment is lifted, we don’t want members to be unprepared with a high balance.
Manage electric use and bills
The cooperative offers different programs and options to manage usage and billing.
AveragePay makes your electric bill predictable by using a rolling average of your eleven previous months’ usage plus your current balance. Because of the rolling average, your monthly bill will change slightly every month but you will never have the large ups and downs that could cause you to get down and out.
The EasyPay program is a pay-as-you-go plan that allows you to pay when you want (weekly, bi-weekly, or monthly) in the amount you want with no late charges, disconnect fees or reconnect fees. This plan can help members who want to set their own payment schedule, budget, or monitor and manage their electricity consumption.
The Member Portal allows you manage your account online. Members can see billing and payment history, view energy usage analysis, and get notifications about electric usage. Log in to your account at billing.laurenselectric.com to get started.
Virtual business options
While avoiding crowds, LEC provides several options for doing business with us remotely:
- CONTACT US at 1-800-942-3141, or customercare@laurenselectric.com, or via our app.
- MAKE PAYMENTS by phone, in the app, online at https://billing.laurenselectric.com, or sign up for our SimplePay bank draft option at https://bit.ly/39ZSPk0 to have your payment deducted from your bank account on the due date.
- MANAGE ACCOUNTS via our Member Portal at https://billing.laurenselectric.com or by using the free LECConnect app, available for Apple products in the app store (https://apple.co/2U49tZ3) and for Samsung products in Google Play (https://bit.ly/2TPe9TT).
Laurens Electric Cooperative, a Touchstone Energy Cooperative serves 54,000 member-owners in Laurens, Greenville, Spartanburg, Anderson, Newberry, Union, and Abbeville counties. Since 1939, the co-op has been dedicated to being the provider of choice for energy and related services in the Upstate.